Follow the steps below

1. Check your system requirements

To view a Webcast with all rich media features, your system must meet the following minimum requirements:

• 500 MHz processor or faster
• 128 MB RAM
• 16-bit sound card and speakers or headset
• 16-bit graphics card (16K colours minimum, 1024x768 screen resolution)
• WINDOWS: Windows XP Service Pack 3, Windows Vista, Windows 7. MACINTOSH: Mac OS X. LINUX: Red Hat Enterprise Linux, openSUSE, Ubuntu
• Browser version at or above Internet Explorer 7+, Firefox 2+, Opera 7.11, Safari 3 and Chrome 2.0
• Adobe Flash Player 9 or above
• Internet connection with at least 300 Kbps DSL (check your speed)

2. Test your ability to play content

Take an automated check of your web browser's capabilities. If you were not successful in playing the webcast, check the steps below.

3. Make sure you have Adobe Flash Player installed

You need to have Adobe Player 9 or above installed on your computer. Download the Flash player for free from Adobe's website.

4. Check your audio

• Make sure your speakers are not muted and that your volume is high enough.
• Make sure you can hear audio from other sources, such as a CD, or audio files on your local hard drive.
• If you can't hear anything from your PC then either your speakers or sound card drivers may have a problem. Check with your local IT department for further assistance.

5. Project on a large screen

If you would like to project the video screen, click on the full screen button in the player controls.

6. Firewalls

If you are on a corporate LAN, you will most likely be behind a firewall (a device which forbids certain traffic from entering the network). Some companies prefer to block media traffic and if you are experiencing problems related to this, please contact your system administrator. Feel free to pass on our details to them so we can help troubleshoot the problems.

If you are still not successful in accessing/viewing the webinars email the support team or call them on +44 (0) 845 456 0431.